Aya - Hospital ‘Unit Descriptions’
Updating client intake UI and data model.
SUMMARY
Aya Healthcare is the largest healthcare staffing agency in the country, placing 50,000 travel nurses in 2023 and grossing over $12 billion. Software has enabled efficient management of this large workforce, but rapid growth has led to a ripe opportunity to take Aya’s digital experiences to the next level.
REFRESHING CLIENT JOB REQUIREMENTS
At the core of everything Aya does are ‘Unit Descriptions’ - forms that capture job requirements and allow candidates to be placed in appropriate jobs. I led the redesign of this experience from the ground up, changing the UI and - crucially - the underlying data model. I managed development of this multi-year, multi-team effort.
RESULTS
Migrated critical data model with while temporarily maintaining old systems without data loss
Improved client experience filling out job requirements and viewing spend reports
Delivered over $3 million per year of value
PROCESS
Stakeholder Idea Audit
Ethnographic Research & Design Strategy
Business Case
Product Design and Prototyping
Phase 1 - Physical Units and Cost Centers
Pilot & Soft Launch
Phase 2 and 3 - new Job Req’s and Form